An affordable helpdesk for Amazon and eBay sellers, integrated with Billbee, with an assisting AI but no autonomous agent.
Ecommerce support centralised and automated by AI, at a fixed price, built for French sellers.
An affordable helpdesk for Amazon and eBay sellers, integrated with Billbee, with an assisting AI but no autonomous agent.
Replyco gathers Amazon, eBay, Etsy, Otto, Kaufland, Shopify, WooCommerce, Magento, Gmail, WhatsApp, Facebook and Instagram messages in one inbox, with the order next to them. Acquired by Billbee in 2023, it addresses the German-speaking market first. Its AI assists the team (drafting, summaries, categorisation) but never replies on its own.
Assilya targets the same multi-channel seller, in France: Cdiscount, Mirakl, Amazon, eBay, ManoMano, stores and email, with an AI agent that replies on its own when it is sure and advises the team otherwise. The entry price is higher, but the autonomous AI, the onboarding and support in French are included.
What a French seller looks at first: the real price, channels, AI and trust.
| Criterion | Assilya | Replyco |
|---|---|---|
| Pricing | ||
| Pricing model | Fixed price per company, AI included | Per ticket or per user |
| Displayed price (from) | €99 excl. tax / month | €9 excl. tax / month |
| Estimated bill, reference scenario | €299 / month | ≈ €257 / month |
| AI included in the price | Included | Writing assistant only |
| Billing currency | Euros | Euros |
| Getting started | Personalised 30-minute demo | 7-day trial |
| Connected channels | ||
| Cdiscount, Mirakl, ManoMano | Yes | No |
| Amazon | Yes | Yes |
| eBay | Yes | Yes |
| Shopify, WooCommerce, PrestaShop, Magento | Yes | Without PrestaShop |
| Email (Gmail, IMAP) | Yes | Yes |
| Chatbot or live chat | From the Pro plan | Yes |
| WhatsApp, Instagram, Facebook | On request from the team | Yes |
| API and webhooks | Business plan | Not advertised |
| Artificial intelligence | ||
| Confidence threshold set per agent | Yes | Not advertised |
| Advises the operator on the action to take | Yes | Not advertised |
| Reply suggestions for the team | Yes | Yes |
| Knowledge base (FAQ, policies) | Yes | Not advertised |
| Memory system | Yes | Not advertised |
| Automatic translation | From the Pro plan | Not advertised |
| Carrier tracking | Yes | Not advertised |
| Support and trust | ||
| French software company | Yes | No |
| French interface | Yes | No |
| Support in French | Yes | Not advertised |
| Tailored onboarding | From the Pro plan | Not advertised |
| New integrations on request | Yes | Not advertised |
| Data hosting | France (OVHcloud) | Not advertised |
| Billed in euros | Yes | Yes |
From €9 per month for 50 tickets, €49 for 350, €299 for 2,500, in euros.
Amazon, eBay, Etsy, Otto, Kaufland, Fruugo and Wish are integrated, as well as Billbee, Linnworks and Veeqo on the order management side.
WhatsApp, Facebook, Instagram, Telegram and a live chat are supported.
A one-week free trial, with no commitment.
The AI drafts, summarises and sorts, but every reply comes from a human. The time saved is that of a shared inbox, not of an agent replying for you.
Cdiscount, Mirakl, ManoMano, Fnac or Rakuten are not among the integrations as of September 9, 2026. Neither is PrestaShop.
Interface and site in English and German; the vendor is British, the group German.
€0.32 per ticket beyond the plan; the per-user alternative runs from €45 to €65 per person and per month.
Confidence threshold per agent, suggestions below it, advice to the operator on the action to take, and a memory that learns from your team.
Cdiscount, Mirakl (Decathlon, Kiabi, Sarenza…), Amazon, eBay and ManoMano natively, with Shopify, WooCommerce, PrestaShop and Magento.
Carrier tracking and returns looked up before replying: the AI quotes the real status, not a formula.
Interface, support and tailored onboarding in French, French vendor, data hosted in France, fixed price in euros.
Public prices excluding tax read on September 9, 2026, before annual discounts, in each vendor’s billing currency.
| Plan | Price |
|---|---|
| Essential 250 AI conversations per month · 2 users | €99 excl. tax / month |
| Pro 1,000 AI conversations per month · 5 users | €299 excl. tax / month |
| Business 3,000 AI conversations per month · 15 users | €699 excl. tax / month |
| Plan | Price |
|---|---|
| S 50 tickets per month | €9 excl. tax / month |
| M 350 tickets per month | €49 excl. tax / month |
| L 2,500 tickets per month | €299 excl. tax / month |
Reference scenario: a team of 3 people, 1,000 conversations a month across 3 stores or marketplaces, 50 % of them resolved by the AI. Estimated monthly bill from each vendor’s public prices.
| Tool | Plan selected | Subscription | AI | Estimated total |
|---|---|---|---|---|
| Assilya All inclusive | Pro | €299 | Included | €299 / month |
| Replyco | M + 650 extra tickets | €257 | No automatic reply: 1,000 replies to write by hand | ≈ €257 / month |
Indicative estimate excluding tax, add-ons and annual discounts, in the vendor’s billing currency, from the public prices read on September 9, 2026. Your actual bill depends on your volume and on how much you use the AI.
Replyco is cheaper at the entry, but you pay humans for every reply: its AI never replies on its own. Assilya costs more per month and includes an AI agent that takes the repetitive work, with 250, 1,000 or 3,000 conversations depending on the plan, onboarding and support in French.
Sources: Replyco public pages read on September 9, 2026. www.replyco.io
Not as of September 9, 2026: its AI assists drafting, summarises and categorises, but every reply is sent by a human. Assilya includes an AI agent that replies on its own above the confidence threshold you set, and advises the operator below it.
Those marketplaces are not among its integrations as of September 9, 2026, nor is PrestaShop. Assilya supports them natively.
No: the interface and the site are available in English and German. Assilya is entirely in French, with support and onboarding in French.
Per ticket, yes. But the plan includes an autonomous AI agent that absorbs the repetitive work, French marketplaces, parcel tracking and tailored onboarding from Pro. If all you need is a shared inbox for Amazon and eBay and your team answers everything, Replyco remains cheaper.
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30 minutes over video: we plug in one of your channels, set up an AI agent live, and you leave with a clear answer, no commitment.
The demo, step by step
6 steps · 30 minutes
French software company · Store data read-only · Two-factor authentication required
