The helpdesk of multi-country marketplace sellers, billed per user, with an AI agent paid for every resolved ticket.
Ecommerce support centralised and automated by AI, at a fixed price, built for French sellers.
The helpdesk of multi-country marketplace sellers, billed per user, with an AI agent paid for every resolved ticket.
eDesk was born among Amazon and eBay sellers and now covers more than 300 channels and integrations: American and European marketplaces, stores, social networks, chat, carriers. It bills per user, and its AI Agent, included in every plan, is charged for every resolved ticket.
Assilya covers the channels of a French seller with an AI whose behaviour is adjusted agent by agent, a fixed price per company that moves neither with the number of users nor with the AI’s work, and tailored onboarding from the Pro plan.
What a French seller looks at first: the real price, channels, AI and trust.
| Criterion | Assilya | eDesk |
|---|---|---|
| Pricing | ||
| Pricing model | Fixed price per company, AI included | Per user, plus pay-per-use AI |
| Displayed price (from) | €99 excl. tax / month | $39 excl. tax / user / month |
| Estimated bill, reference scenario | €299 / month | ≈ $762 / month |
| AI included in the price | Included | Charged on top, per resolution |
| Billing currency | Euros | US dollars |
| Getting started | Personalised 30-minute demo | 14-day trial |
| Connected channels | ||
| Cdiscount, Mirakl, ManoMano | Yes | Yes |
| Amazon | Yes | Yes |
| eBay | Yes | Yes |
| Shopify, WooCommerce, PrestaShop, Magento | Yes | Yes |
| Email (Gmail, IMAP) | Yes | Yes |
| Chatbot or live chat | From the Pro plan | Yes |
| WhatsApp, Instagram, Facebook | On request from the team | Yes |
| API and webhooks | Business plan | Not advertised |
| Artificial intelligence | ||
| Confidence threshold set per agent | Yes | Not advertised |
| Advises the operator on the action to take | Yes | Not advertised |
| Reply suggestions for the team | Yes | Paid add-on |
| Knowledge base (FAQ, policies) | Yes | Yes |
| Memory system | Yes | Not advertised |
| Automatic translation | From the Pro plan | Paid add-on |
| Carrier tracking | Yes | Yes |
| Support and trust | ||
| French software company | Yes | No |
| French interface | Yes | Yes |
| Support in French | Yes | Not advertised |
| Tailored onboarding | From the Pro plan | Not advertised |
| New integrations on request | Yes | Not advertised |
| Data hosting | France (OVHcloud) | Not advertised |
| Billed in euros | Yes | No |
More than 300 integrations: Amazon, eBay, Walmart, Cdiscount, Mirakl, ManoMano, Fnac Darty, Rakuten, Leroy Merlin, Veepee, stores, social networks, WhatsApp and carriers.
Marketplace response deadlines tracked, built-in Amazon messaging, automated review requests.
Every feature available free for two weeks, with no commitment.
Interface available in English, French, German, Italian and Spanish.
From $39 to $119 per user and per month on annual billing ($49 to $149 monthly), plus $0.99 per ticket resolved by the AI, plus the AI Assist and translation add-ons. With three people, the displayed price has already tripled.
One store or marketplace on Essential, five on Growth: selling on Amazon and eBay already requires the higher plan.
Irish vendor but public prices in US dollars, at the exchange rate of the invoice date.
Confidence threshold, operator advice, memory: nothing comparable is publicly advertised as of September 9, 2026.
Two, five or fifteen users depending on the plan, without multiplying the price per person. The AI is included, with a monthly conversation quota known in advance.
Confidence threshold per agent, three-level instructions, a memory that learns from your team, and advice on the action to take when the AI hands over.
An Assilya expert sets up your agents, connections and knowledge bases with you. Support in French, French vendor.
Amazon, Cdiscount, Mirakl, eBay, ManoMano, stores, carrier tracking and returns natively; an integration missing? The team studies it on request.
Public prices excluding tax read on September 9, 2026, before annual discounts, in each vendor’s billing currency.
| Plan | Price |
|---|---|
| Essential 250 AI conversations per month · 2 users | €99 excl. tax / month |
| Pro 1,000 AI conversations per month · 5 users | €299 excl. tax / month |
| Business 3,000 AI conversations per month · 15 users | €699 excl. tax / month |
| Plan | Price |
|---|---|
| Essential 1 store or marketplace | $39 excl. tax / user / month |
| Growth 5 stores or marketplaces | $89 excl. tax / user / month |
| Professional 10 stores or marketplaces | $119 excl. tax / user / month |
Reference scenario: a team of 3 people, 1,000 conversations a month across 3 stores or marketplaces, 50 % of them resolved by the AI. Estimated monthly bill from each vendor’s public prices.
| Tool | Plan selected | Subscription | AI | Estimated total |
|---|---|---|---|---|
| Assilya All inclusive | Pro | €299 | Included | €299 / month |
| eDesk | Growth 3 users | $267 | $495 500 conversations resolved by the AI | ≈ $762 / month |
Indicative estimate excluding tax, add-ons and annual discounts, in the vendor’s billing currency, from the public prices read on September 9, 2026. Your actual bill depends on your volume and on how much you use the AI.
At eDesk, the price multiplies by the number of users and adds $0.99 per ticket resolved by the AI. At Assilya, the plan is fixed per company and the AI is included: in the reference scenario above, the Pro plan covers the team and the volume for an amount known in advance.
Sources: eDesk public pages read on September 9, 2026. www.edesk.com
Per user, the displayed price is lower. But it multiplies by the size of the team, the AI costs $0.99 per resolved ticket and suggested replies are a paid add-on. In our reference scenario with three users, Assilya’s Pro plan costs less, all inclusive.
Yes, those three marketplaces are among its integrations. Assilya supports them natively too, with Amazon and eBay, and its team studies new integrations on request.
eDesk’s site does not state where data is located as of September 9, 2026. Assilya hosts its customers’ data in France, at OVHcloud.
No, eDesk advertises more than 300. Assilya covers the channels of a French seller: email, Amazon, Cdiscount, Mirakl, eBay, ManoMano, Shopify, WooCommerce, PrestaShop and Magento stores, carrier tracking and returns. Missing an integration? Submit the need to the team, which studies it.
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30 minutes over video: we plug in one of your channels, set up an AI agent live, and you leave with a clear answer, no commitment.
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