The reference helpdesk of Shopify brands, billed per ticket, with an AI agent paid for every resolved conversation.
Ecommerce support centralised and automated by AI, at a fixed price, built for French sellers.
The reference helpdesk of Shopify brands, billed per ticket, with an AI agent paid for every resolved conversation.
Gorgias is the most widespread helpdesk in the Shopify ecosystem: unified inbox, macros, automations, chat, social networks, voice and SMS, and since 2024 an “AI Agent” that resolves conversations on its own. Its model is that of a conversion platform as much as a support one, and its billing follows usage: tickets, overages, and AI paid for every resolution.
Assilya starts from another point: the French multi-channel seller, often present on Cdiscount, Mirakl, Amazon or eBay on top of a store, who wants an AI that replies on its own when it is sure and advises the team otherwise, with a fixed price per company, in euros, AI and onboarding included.
What a French seller looks at first: the real price, channels, AI and trust.
| Criterion | Assilya | Gorgias |
|---|---|---|
| Pricing | ||
| Pricing model | Fixed price per company, AI included | Per ticket, plus pay-per-use AI |
| Displayed price (from) | €99 excl. tax / month | $10 excl. tax / month |
| Estimated bill, reference scenario | €299 / month | ≈ $840 / month |
| AI included in the price | Included | Charged on top, per resolution |
| Billing currency | Euros | US dollars |
| Getting started | Personalised 30-minute demo | Free trial |
| Connected channels | ||
| Cdiscount, Mirakl, ManoMano | Yes | Through a third-party app |
| Amazon | Yes | Through a third-party app |
| eBay | Yes | Not advertised |
| Shopify, WooCommerce, PrestaShop, Magento | Yes | Without PrestaShop |
| Email (Gmail, IMAP) | Yes | Yes |
| Chatbot or live chat | From the Pro plan | Yes |
| WhatsApp, Instagram, Facebook | On request from the team | Yes |
| API and webhooks | Business plan | Yes |
| Artificial intelligence | ||
| Confidence threshold set per agent | Yes | Not advertised |
| Advises the operator on the action to take | Yes | Not advertised |
| Reply suggestions for the team | Yes | Not advertised |
| Knowledge base (FAQ, policies) | Yes | Yes |
| Memory system | Yes | Not advertised |
| Automatic translation | From the Pro plan | Through a third-party app |
| Carrier tracking | Yes | Through a third-party app |
| Support and trust | ||
| French software company | Yes | No |
| French interface | Yes | Yes |
| Support in French | Yes | Not advertised |
| Tailored onboarding | From the Pro plan | Not advertised |
| New integrations on request | Yes | Not advertised |
| Data hosting | France (OVHcloud) | Google Cloud, region not stated |
| Billed in euros | Yes | No |
Deep Shopify integration (order, customer, refund from the ticket) and hundreds of partner apps: reviews, loyalty, subscriptions, returns.
Instagram, Facebook, TikTok, WhatsApp, SMS and voice are supported, on top of email and chat.
The AI Agent answers pre-sales and post-sales questions and can run actions in Shopify.
The agent interface comes in about fifteen languages, French included.
Per-ticket pricing (50 to 5,000 per month) with overages billed per unit, and the AI Agent charged on top for every resolved conversation, about $1, which also counts as a ticket. The displayed price is rarely the price paid.
Cdiscount, Mirakl or Amazon are not native channels: they arrive through a partner app with its own subscription. eBay is not advertised.
Shopify, BigCommerce, Magento and WooCommerce are integrated, but not PrestaShop, which is widespread in France.
American vendor, Google Cloud hosting with no stated region, billing in dollars with reverse-charged VAT.
Three plans per company, from €99 to €699 excl. tax per month, by conversation volume. AI, users, channels and onboarding included: no per-resolution or per-ticket billing.
Your seller messaging becomes conversations, with the order and the parcel next to them. Shopify, WooCommerce, PrestaShop or Magento store looked up live.
Above the confidence threshold you set, the agent replies on its own. Below it, it prepares the reply and advises the operator on the action to take. A memory learns from your team.
Tailored onboarding from the Pro plan, support in French, French vendor, data hosted in France. An integration missing? The team studies it on request.
Public prices excluding tax read on September 9, 2026, before annual discounts, in each vendor’s billing currency.
| Plan | Price |
|---|---|
| Essential 250 AI conversations per month · 2 users | €99 excl. tax / month |
| Pro 1,000 AI conversations per month · 5 users | €299 excl. tax / month |
| Business 3,000 AI conversations per month · 15 users | €699 excl. tax / month |
| Plan | Price |
|---|---|
| Starter 50 tickets per month | $10 excl. tax / month |
| Basic 300 tickets per month | $60 excl. tax / month |
| Pro 2,000 tickets per month | $360 excl. tax / month |
| Advanced 5,000 tickets per month | $900 excl. tax / month |
Reference scenario: a team of 3 people, 1,000 conversations a month across 3 stores or marketplaces, 50 % of them resolved by the AI. Estimated monthly bill from each vendor’s public prices.
| Tool | Plan selected | Subscription | AI | Estimated total |
|---|---|---|---|---|
| Assilya All inclusive | Pro | €299 | Included | €299 / month |
| Gorgias | Basic + 700 extra tickets | $340 | $500 500 conversations resolved by the AI | ≈ $840 / month |
Indicative estimate excluding tax, add-ons and annual discounts, in the vendor’s billing currency, from the public prices read on September 9, 2026. Your actual bill depends on your volume and on how much you use the AI.
At Gorgias, the displayed price includes neither ticket overages nor the AI Agent, charged for every resolved conversation. At Assilya, the plan includes a monthly quota of conversations and everything else. In the reference scenario above, the gap shows on the final bill, not on the entry price.
Sources: Gorgias public pages read on September 9, 2026. www.gorgias.com
At the entry, yes: $10 a month for 50 tickets. But every ticket beyond the plan and every conversation resolved by the AI adds to the bill. In our reference scenario, a month of support with AI costs clearly more at Gorgias than with Assilya’s Pro plan, which includes everything.
Not natively as of September 9, 2026: those marketplaces are offered through a partner app of the Gorgias marketplace, with its own subscription. At Assilya, Cdiscount, Mirakl, Amazon and eBay are supported natively.
Yes, the interface is available in French among about fifteen languages. Billing stays in dollars and vendor support is international. At Assilya, the interface, the support and the onboarding are in French.
Not natively yet: Instagram, Facebook, WhatsApp, voice and SMS are not among the current channels. The Assilya team studies new integrations on request; if those channels carry most of your support today, Gorgias remains better equipped.
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30 minutes over video: we plug in one of your channels, set up an AI agent live, and you leave with a clear answer, no commitment.
The demo, step by step
6 steps · 30 minutes
French software company · Store data read-only · Two-factor authentication required
