What is an Assilya agent?
An Assilya agent is a specialized AI that understands your customers, looks up your data (orders, tracking, products, knowledge base) and writes reliable replies - with its own identity, behavior and rules.
What an agent can do
Understand and detect language
Automatic detection, replies in the customer’s language.
Look up your data
Orders, delivery tracking, products, images, knowledge base.
Follow your instructions
Tone, rules, no-gos: your AI follows your guidelines.
Remember context
Customer history and past conversation always in memory.
Regulate its replies
Replies on its own when its confidence level is high enough, otherwise it suggests. You approve in one click.
Suggest replies
When the AI isn’t sure, it drafts reply suggestions you can use.
Identity & behavior
Every agent has its own identity, tone, custom instructions and memory.
All our agents
One agent per channel. Turn on the ones you need: they share the same AI, your data and your rules.
Marketplace Agent
Pulls in messages from all your marketplaces (Amazon, Cdiscount, Mirakl, Fnac…) and replies automatically, within each platform’s deadlines and rules.
Email Agent
Fetches your mailboxes (Gmail, Outlook, IMAP…), understands each request and drafts a reply, ready to send or sent automatically.
Chatbot Agent
The Assilya chatbot replies live to visitors on your store, 24/7. It advises, reassures and turns visitors into customers.
Third-Party Integration Agent
Connects your support to your information system. Through API and webhooks, Assilya plugs into your CRM, ERP or any internal tool.
Ready to automate your support?
See Assilya in action and ask us anything. 30 minutes, no commitment.