Gorgias
The reference helpdesk of Shopify brands, billed per ticket, with an AI agent paid for every resolved conversation.
- Displayed price
- $10 excl. tax / month
- Reference scenario
- ≈ $840 / month
- Assilya, same scenario
- €299 / month
Comparison
Facts read on September 9, 2026
Gorgias, eDesk, Replyco or Assilya: which helpdesk for a French seller?
Four tools that centralise ecommerce support and automate it with AI. The entry price says nothing about the bill: with most of them, AI, tickets and users are paid as you go. So we compared the real cost of a month of support, the channels actually connected, what the AI does and where your data lives.
The real price
What a month of support costs once everything is counted.
Reference scenario: a team of 3 people, 1,000 conversations a month across 3 stores or marketplaces, 50 % of them resolved by the AI. Estimated monthly bill from each vendor’s public prices.
| Tool | Plan selected | Subscription | AI | Estimated total |
|---|---|---|---|---|
| Assilya All inclusive | Pro | €299 | Included | €299 / month |
| Gorgias | Basic + 700 extra tickets | $340 | $500 500 conversations resolved by the AI | ≈ $840 / month |
| eDesk | Growth 3 users | $267 | $495 500 conversations resolved by the AI | ≈ $762 / month |
| Replyco | M + 650 extra tickets | €257 | No automatic reply: 1,000 replies to write by hand | ≈ €257 / month |
Indicative estimate excluding tax, add-ons and annual discounts, in the vendor’s billing currency, from the public prices read on September 9, 2026. Your actual bill depends on your volume and on how much you use the AI.
Method
A comparison written by Assilya, with the rules of the game spelled out.
This comparison is written by the Assilya team: we do not claim to be neutral, we commit to being accurate. Every value comes from the vendor’s public pages (pricing, integrations, documentation), read on September 9, 2026. When a vendor does not advertise a feature, we mark it “not advertised” rather than “no”. Prices are exclusive of tax, in the vendor’s billing currency, before annual discounts.
Spotted an error or a vendor update? Write to contact@assilya.fr and we will correct it.
Comparison table
The four tools, criterion by criterion.
What a French seller looks at first: the real price, channels, AI and trust.
| Criterion | Assilya | Gorgias | eDesk | Replyco |
|---|---|---|---|---|
| Pricing | ||||
| Pricing model | Fixed price per company, AI included | Per ticket, plus pay-per-use AI | Per user, plus pay-per-use AI | Per ticket or per user |
| Displayed price (from) | €99 excl. tax / month | $10 excl. tax / month | $39 excl. tax / user / month | €9 excl. tax / month |
| Estimated bill, reference scenario | €299 / month | ≈ $840 / month | ≈ $762 / month | ≈ €257 / month |
| AI included in the price | Included | Charged on top, per resolution | Charged on top, per resolution | Writing assistant only |
| Billing currency | Euros | US dollars | US dollars | Euros |
| Getting started | Personalised 30-minute demo | Free trial | 14-day trial | 7-day trial |
| Connected channels | ||||
| Cdiscount, Mirakl, ManoMano | Yes | Through a third-party app | Yes | No |
| Amazon | Yes | Through a third-party app | Yes | Yes |
| eBay | Yes | Not advertised | Yes | Yes |
| Shopify, WooCommerce, PrestaShop, Magento | Yes | Without PrestaShop | Yes | Without PrestaShop |
| Email (Gmail, IMAP) | Yes | Yes | Yes | Yes |
| Chatbot or live chat | From the Pro plan | Yes | Yes | Yes |
| WhatsApp, Instagram, Facebook | On request from the team | Yes | Yes | Yes |
| API and webhooks | Business plan | Yes | Not advertised | Not advertised |
| Artificial intelligence | ||||
| Confidence threshold set per agent | Yes | Not advertised | Not advertised | Not advertised |
| Advises the operator on the action to take | Yes | Not advertised | Not advertised | Not advertised |
| Reply suggestions for the team | Yes | Not advertised | Paid add-on | Yes |
| Knowledge base (FAQ, policies) | Yes | Yes | Yes | Not advertised |
| Memory system | Yes | Not advertised | Not advertised | Not advertised |
| Automatic translation | From the Pro plan | Through a third-party app | Paid add-on | Not advertised |
| Carrier tracking | Yes | Through a third-party app | Yes | Not advertised |
| Support and trust | ||||
| French software company | Yes | No | No | No |
| French interface | Yes | Yes | Yes | No |
| Support in French | Yes | Not advertised | Not advertised | Not advertised |
| Tailored onboarding | From the Pro plan | Not advertised | Not advertised | Not advertised |
| New integrations on request | Yes | Not advertised | Not advertised | Not advertised |
| Data hosting | France (OVHcloud) | Google Cloud, region not stated | Not advertised | Not advertised |
| Billed in euros | Yes | No | No | Yes |
- Included
- No
- Partial
- Not advertised · Not advertised by the vendor
Head to head
Each tool against Assilya.
Strengths, limits, real cost and verdict, one page per competitor.
eDesk
The helpdesk of multi-country marketplace sellers, billed per user, with an AI agent paid for every resolved ticket.
- Displayed price
- $39 excl. tax / user / month
- Reference scenario
- ≈ $762 / month
- Assilya, same scenario
- €299 / month
Replyco
An affordable helpdesk for Amazon and eBay sellers, integrated with Billbee, with an assisting AI but no autonomous agent.
- Displayed price
- €9 excl. tax / month
- Reference scenario
- ≈ €257 / month
- Assilya, same scenario
- €299 / month
Our reading
A price known in advance, or a bill that follows usage.
All four products do the same core job: one inbox with the order next to the message. The real difference shows on the bill. At Gorgias and eDesk, every conversation resolved by the AI, every ticket beyond the plan and every user adds to the displayed price. At Assilya, the price depends on the plan and on the conversation volume, and everything else is included: AI, users, channels, onboarding.
Assilya
French seller on Cdiscount, Mirakl, Amazon or eBay, with a Shopify, WooCommerce, PrestaShop or Magento store, who wants an AI that replies on its own under control, a fixed price in euros, tailored onboarding and a vendor reachable in French.
Gorgias
Shopify DTC brand whose support runs first through Instagram, Facebook, WhatsApp, voice or SMS, and who accepts per-ticket and per-AI-resolution billing, in dollars.
eDesk
Multi-country seller on dozens of marketplaces outside Europe, ready to pay per user and per AI resolution, in dollars.
Replyco
Amazon and eBay seller, often German-speaking or already a Billbee customer, who answers everything by hand and looks for the lowest price above all.
What to know before choosing Assilya
- WhatsApp, Instagram, Facebook, voice and SMS are not native channels yet: new integrations are handled on request by the team.
- The chatbot and automatic translation come with the Pro plan; the API and webhooks with the Business plan.
- No self-service trial period: a personalised demo on your own channels, then an account with no commitment.
Frequently asked questions
Your questions about this comparison.
Is this comparison independent?
No: it is written and maintained by the Assilya team. To stay honest, every value points to a public page of the vendor, the date the facts were read is displayed, and a feature that is not advertised is marked “not advertised” rather than “no”. If you spot an error, write to us and we will correct it.
Why does Assilya look more expensive at the entry?
Because its displayed price includes everything: the AI, the plan’s users, the channels and the onboarding. At Gorgias and eDesk, the entry price is a base subscription to which the AI per resolved conversation, the tickets beyond the plan or the extra users are added. Over a real month of support, our reference scenario reverses the gap.
Why are Gorgias and eDesk prices in dollars?
Because those vendors bill in US dollars. For a French company the real cost therefore depends on the exchange rate on the invoice date, and VAT is reverse-charged. Assilya and Replyco bill in euros.
How do I discover Assilya without a trial period?
Through a personalised 30-minute demo on your own channels: we plug in a mailbox or a marketplace, set up an AI agent live and you see your real conversations handled. Then an account with no commitment, cancellable at any time, and from the Pro plan a tailored onboarding with an Assilya expert.
Can I switch from Gorgias, eDesk or Replyco to Assilya?
Yes. Your channels reconnect in minutes: Gmail or IMAP mailboxes, Cdiscount, Mirakl, Amazon and eBay accounts, a Shopify, WooCommerce, PrestaShop or Magento store. Your FAQ and policies import into a knowledge base, and the Pro plan’s tailored onboarding covers the switch.
What does the AI do when it cannot settle a case on its own?
It hands over to your team with a ready reply and advice on the action to take: refund, reship, cancel. The operator keeps the decision and saves the analysis time. We did not find that assistance advertised by the other tools compared.
Personalised demo
Compare on your own conversations.
30 minutes over video: we plug in one of your channels, set up an AI agent live, and you leave with a clear answer, no commitment.
- No commitment
- 30 minutes
- We answer all your questions
The demo, step by step
6 steps · 30 minutes
- 1 Quick tour
- 2 Connect your channels
- 3 Build your AI agent
- 4 Feed the AI
- 5 Launch the chatbot
- 6 Your questions, answered
French software company · Store data read-only · Two-factor authentication required