your e‑commerce support,on autopilot.
Assilya centralizes your entire e-commerce support and automates your replies with AI. You set the level of autonomy, from a simple suggestion to a fully automatic reply.
Works with your e-commerce platforms.
E-commerce support has become unmanageable.
Too many messages, everywhere
Shopify, Amazon, email inbox… your teams juggle too many tools.
Replies that are too slow
Every hour lost means an unhappy customer - and a lost sale.
An overwhelmed team
The same questions repeat, agents burn out, service quality drops.
The support platform built for e-commerce.
Centralized e-commerce support
Marketplaces, email, chatbot and connectors in one place.
The AI replies for you
Suggestions and automatic replies driven by a confidence level.
Multilingual by default
Automatic language detection. Write in yours, the customer reads theirs.
You stay in control
Custom instructions, AI identities, human approval.
Connected to your store
Shopify, WooCommerce, PrestaShop… catalog, orders, tracking and customer info connected in one click.
3 access levels & roles
Give every team member the right scope.
Up and running in minutes.
Marketplaces, e-commerce site, email inbox, connectors… plug everything in with a few clicks.
Identity, tone, instructions, knowledge base: steer the AI.
The AI replies on its own when it’s sure, otherwise it suggests and you approve.
With the single inbox, follow every conversation in real time.
All your support, one place.
E-commerce site
Shopify, WooCommerce, PrestaShop…
Marketplaces
Amazon, Cdiscount, Mirakl…
Gmail, IMAP, business.
Chatbot
24/7 on your store.
Automate your support, get hours back.
Fast replies = happy customers = more sales. Assilya turns your support into a growth engine.
- −80%
- response time
- 3 hrs
- saved per day, per agent
- 24/7
- chatbot availability
CSAT ↑ · Time ↓ · Revenue ↑
The conversation on one side, the facts on the other.
Order, parcel tracking, product sheet, return request: Assilya automatically shows the right information next to every conversation. Your team answers right the first time, without opening a single other tab.
- The order and its status at a glance
- The parcel located, step by step
- The product sheet, price and stock up to date
What our customers say.
« We cut our response time by 4 without hiring. The team can finally breathe. »
« The AI handles 70% of repetitive questions. We focus on the customers who really matter. »
« Multilingual out of the box, plugged Shopify in 10 minutes. Game changer. »
Ready to automate your support?
See Assilya in action and ask us anything. 30 minutes, no commitment.