Terms of use and service

1. Purpose and acceptance

These terms (the "Terms") govern access to and use of the assilya.fr website and the Assilya SaaS platform published by SHRIVATSA. Browsing the website or subscribing to the service implies full and unreserved acceptance of the Terms.

The service is intended exclusively for professionals acting for the purposes of their business. It is not aimed at consumers; the protective provisions of consumer law, including the right of withdrawal, do not apply.

2. Definitions

• Platform / Service: the Assilya solution for centralising and automating e-commerce support.
• Client: the professional who has subscribed to the Service.
• User: any person accessing the Service via the Client's account.
• End user: the Client's customer or contact communicating through the connected channels.
• AI agent: artificial intelligence module generating suggestions and replies.
• Client Content: data and content imported or generated by the Client within the Service.

3. Publisher

The website and the Service are published by SHRIVATSA (SASU). Full legal information is provided in the legal notice.

4. Description of the service

Assilya is a platform that centralises e-commerce support (marketplaces, email, chatbot, connectors) and automates replies through AI agents able to write, translate and respond. The Client sets the AI autonomy level, from a simple suggestion to an automatic reply. The Service may evolve; SHRIVATSA may add, change or remove features.

5. Access to the website

The showcase website is freely accessible to any user with internet access; access costs remain their responsibility. SHRIVATSA strives to keep the website accessible but may suspend access without notice for maintenance or updates.

6. Account and subscription

Access to the Service requires the creation of an account. The Client warrants the accuracy of the information provided, keeps its credentials confidential and remains responsible for all activity carried out via its account. Any unauthorised use must be reported without delay.

7. Financial terms

The Service is provided under the subscription plan taken out and the price list or quote in force. Payments are processed via Stripe; billing is recurring and the subscription renews automatically unless terminated under the applicable conditions. Prices are exclusive of tax, with applicable VAT added. Any failure or delay in payment may lead to suspension of the Service after formal notice has remained without effect.

8. Client obligations

The Client undertakes to use the Service lawfully and in accordance with the Terms. It warrants that it holds the rights and legal bases necessary for the data it imports or entrusts to Assilya, informs its own end users and obtains the required consents. The Client remains the controller of its end users' data. It refrains from any use that compromises security, infringes third-party rights or diverts the AI agents from their purpose.

9. Use of artificial intelligence

The AI agents produce automatically generated content. Despite the care taken, such content may contain inaccuracies and is provided without warranty of accuracy or fitness for a particular purpose. The Client remains responsible for reviewing and sending replies, in particular in automatic mode, and for their compliance. Human supervision is recommended. End users are informed of the interaction with an AI system in accordance with applicable law.

10. Intellectual property

The Platform, its software, interface and trademarks are and remain the exclusive property of SHRIVATSA. The Client is granted a personal, non-exclusive and non-transferable right of use, limited to the duration of the subscription. Client Content remains the property of the Client, who grants SHRIVATSA a limited licence necessary to provide the Service. Content generated by the AI from the Client's data may be freely used by the Client for the purposes of its business.

11. Personal data and processing

Personal data processing is described in the privacy policy. Within the Service, SHRIVATSA acts as the Client's processor within the meaning of Article 28 GDPR; the terms of such processing are set out in a data processing agreement (DPA) entered into with the Client.

12. Confidentiality

Each party undertakes to preserve the confidentiality of the other party's non-public information that it accesses within the Service, and to use it only to perform these Terms.

13. Availability and maintenance

SHRIVATSA uses reasonable means to ensure the availability of the Service, without guaranteeing uninterrupted access. Maintenance operations may take place, where possible after notice. A specific service level (SLA) may be agreed under a separate contract.

14. Liability

The Service is provided within the limits of available means. SHRIVATSA cannot be held liable for indirect damage, nor for consequences arising from Client Content, misuse, a reply validated or sent by the Client, or a failure of third-party providers. In any event, SHRIVATSA's liability is capped at the amounts actually paid by the Client over the last twelve (12) months. These limitations do not apply in the event of gross negligence, wilful misconduct or personal injury.

15. Reversibility

On expiry or termination of the contract, the Client may retrieve its Client Content in a standard format for a reasonable period, after which SHRIVATSA deletes it, subject to legal retention obligations.

16. Suspension and termination

Either party may terminate the contract in the event of a serious breach by the other that is not remedied within a reasonable period after formal notice. SHRIVATSA may suspend access in the event of a security risk, unlawful use or non-payment. Termination ends the right to access the Service.

17. Changes to the terms

SHRIVATSA may amend the Terms to account for changes to the Service or regulations. The Client is informed; continued use of the Service after the changes take effect constitutes acceptance.

18. Force majeure

Neither party can be held liable for non-performance due to a force majeure event within the meaning of Article 1218 of the French Civil Code and French case law.

19. Governing law and jurisdiction

These Terms are governed by French law. Failing an amicable resolution, any dispute falls under the jurisdiction of the courts of the place of SHRIVATSA's registered office, unless a mandatory legal provision states otherwise.