Pick the conversation volume that matches your business.
To get started with an AI agent on your customer support.
€99 excl. VAT / month
Billed monthly
€89 excl. VAT / month
Billed €1,068 excl. VAT per year
Extra conversations: €29 excl. VAT per 100
Choose EssentialFor multichannel teams growing in volume.
€299 excl. VAT / month
Billed monthly
€269 excl. VAT / month
Billed €3,228 excl. VAT per year
Extra conversations: €29 excl. VAT per 100
Choose ProFor high-volume organisations with advanced needs.
€699 excl. VAT / month
Billed monthly
€629 excl. VAT / month
Billed €7,548 excl. VAT per year
Extra conversations: €29 excl. VAT per 100
Choose BusinessNot sure yet? Create your account and pick a plan later
Plans differ by volume and channels; the core of Assilya is the same for everyone.
All your channels in a single queue: statuses, filters, tags and internal notes.
The agent replies alone above the confidence threshold you set, otherwise it suggests 2 to 4 replies.
Your FAQs, policies and product sheets indexed and consulted by your agents.
Order, parcel, return, product: your data displayed next to the conversation.
One shared brand voice, three-level instructions and lessons learned from your reviews.
Message templates, reusable files, voice dictation and attachments.
Messages received, replies by author and the share handled by the AI.
Five roles, per-agent access, adjustable notifications and two-factor authentication.
What each plan includes, feature by feature.
| Feature | Essential | Pro | Business |
|---|---|---|---|
| Volumes and team | |||
| Conversations per month Number of customer conversations handled each month, across all channels. | 250 | 1,000 | 3,000 |
| Extra conversations Beyond the quota, conversations are billed by packs of 100. | €29 excl. VAT per 100 | ||
| Users Team members with access to the workspace, whatever their role. | 2 | 5 | 15 |
| Email inboxes Gmail, Google Workspace or IMAP / SMTP inboxes connected to an email agent. | 1 | 3 | Unlimited |
| Stores and marketplaces E-commerce stores (Shopify, WooCommerce…) and marketplace accounts (eBay, Mirakl…) connected to your agents. | 1 | 3 | Unlimited |
| Channels | |||
| Email agent Gmail, Google Workspace and any IMAP / SMTP inbox (OVH, Outlook, Yahoo…). Real-time delivery on Gmail. | Included | Included | Included |
| Marketplace agent eBay, Mirakl (Decathlon, Kiabi, Sarenza…) and Octopia (Cdiscount): seller messaging becomes conversations. | Included | Included | Included |
| Amazon and ManoMano Their email notifications are recognised and the references (order, product) extracted automatically. | Included | Included | Included |
| Web chatbot A widget to paste on your site, or installed in three clicks on Shopify. Replies live, 24/7. | Not included | Included | Included |
| Connectors API agent and signed webhooks: plug in your contact form, your app or your ticketing tool. | Not included | Not included | Included |
| Stores, carriers and tools | |||
| E-commerce stores Shopify, WooCommerce, PrestaShop, Magento / Adobe Commerce: orders, catalogue and returns read live, read-only. | Included | Included | Included |
| Parcel tracking Colissimo, Chronopost, Correos and YunExpress: the real parcel status in the reply. | Included | Included | Included |
| Returns Baback, plus eBay, Mirakl and PrestaShop return requests: status, items, refund, label. | Included | Included | Included |
| Product images The agent illustrates every product it presents with its image and a link to its page. | Included | Included | Included |
| AI agents | |||
| Automatic replies Every agent scores its confidence; above the threshold you set, it replies alone. | Included | Included | Included |
| Human validation Below the threshold, the conversation waits for your team with 2 to 4 ready-to-use reply suggestions. | Included | Included | Included |
| Actions to perform Refund, reshipment, cancellation: the agent never promises an operation it cannot do and flags it to you. | Included | Included | Included |
| Identities First name, tone, formality, signature: one brand voice shared by all your agents. | Included | Included | Included |
| Knowledge bases FAQs, policies, product sheets (PDF, DOCX, XLSX, CSV, TXT…) indexed, with a search tester. | Included | Included | Included |
| Instructions Three-level instructions: global, per agent and per tool. | Included | Included | Included |
| Memory Your reviews become lessons you approve, then your agents apply. | Included | Included | Included |
| Automatic context Order, parcel, return, product: what the agent consulted is shown next to the conversation. | Included | Included | Included |
| Automatic translation Read foreign-language conversations in your language and reply with “Translate and send”. | Not included | Included | Included |
| Multilingual chatbot Widget texts are translated automatically into the languages you enable. | Not included | Included | Included |
| Inbox | |||
| Single inbox All channels in one queue, refreshed automatically every 30 seconds. | Included | Included | Included |
| Search and filters By message, ticket number, order or contact; filters by agent, status, tag, language, review. | Included | Included | Included |
| Tags and internal notes | Included | Included | Included |
| Number, title and summary Unique ticket number; title and summary generated by the AI and kept up to date. | Included | Included | Included |
| Real-time presence See who is viewing the same conversation to avoid double replies. | Included | Included | Included |
| Message templates Templates sorted by category and library files, inserted in one click. | Included | Included | Included |
| Voice dictation Dictate your reply, it is transcribed into the composer (Alt + M). | Included | Included | Included |
| Attachments Up to 10 files of 10 MB per reply, depending on the channel. | Included | Included | Included |
| Conversation reviews Thumbs up or down with a comment: the raw material of the memory. | Included | Included | Included |
| Transparency Tool calls and confidence level visible on every AI reply. | Included | Included | Included |
| Insights and security | |||
| Dashboard Messages received, replies by author, share handled by the AI, pending conversations. | Included | Included | Included |
| Roles Five hierarchical roles: Owner, Administrator, Contributor, Operator, Reader. | Included | Included | Included |
| Per-agent access Restrict a user to the conversations of specific agents. | Included | Included | Included |
| Notifications App, email and browser; frequency per person and silence outside opening hours. | Included | Included | Included |
| Two-factor authentication Mandatory for every account, by app or by email code. | Included | Included | Included |
| Built-in getting-started guide Seven guided steps in the app, up to a first working agent. | Included | Included | Included |
| Support and guidance | |||
| Ticket support From the app, with a priority level matching your plan: standard, priority or premium (highest priority). | Standard | Priority | Premium |
| Onboarding session A hands-on session with an Assilya expert to set up your agents, connections and knowledge bases. | Not included | Included | Included |
| Dedicated account manager A named Assilya contact who knows your setup and supports you over time. | Not included | Not included | Included |
| Choose | Choose | Choose | |
See Assilya in action and ask us anything. 30 minutes, no commitment.
