AI you’re in control of.
Accurate, contextual, steerable. Assilya’s AI replies like your best agent - in your place whenever you want.
Everything Assilya’s AI can do.
AI that’s accurate and steerable: it knows your business, follows your rules and fetches the right information at the right moment.
AI that knows your business
Knowledge bases
Feed the AI several complete knowledge bases: it pulls the right answer from your content, cites its sources and updates easily.
Memory that learns from your ratings
Rate every reply with a thumb. Each piece of feedback becomes a lesson submitted for your approval, then applied automatically by your agents in their next replies. Your AI keeps improving.
Automatic language detection
The language of every message is identified automatically. Write in yours, the customer gets the reply in theirs.
AI you keep in hand
Multiple identities & behaviors
Give the AI multiple personalities and tones depending on the channel, brand or context. Each agent keeps its own voice.
Rules at every level
Set your principles once: global rules for the whole company, refined per agent, fine-tuned per tool. Tone, no-gos, business guidelines: the AI follows them to the word.
Confidence level
The AI replies on its own when it’s sure, otherwise it suggests and you approve. You set the threshold wherever you want.
AI connected to your data
Orders
The AI pulls the details of every order: contents, amount and status, to reply with the right information.
Delivery tracking
Real-time delivery tracking: carrier, steps and estimated date. The customer always knows where their parcel is.
Product information
Price, stock, references and specs: the AI fetches the product sheet to advise accurately.
Dashboard & analytics
Visualize your volumes, response times and AI handling rate. Run your support like a product.
Ready to automate your support?
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